TERMS & CONDITIONS

Microsolvant Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between Microsolvant Technologies Ltd. and the subscribing institution or authorized individual accessing our loan management SaaS engine.

Last Revised: 13 July 2026

Effective Date: 15 July 2026

Document Ref: MS-TOS-2026-V1

1. Acceptance of Terms

By executing an Order Form, registering an organizational account, or accessing the platform hosted at microsolvant.com or its subdomains, your institution agrees to be bound by these Terms and our Privacy Policy.

Important Notice: If you are accepting these Terms on behalf of a financial institution, SACCO, credit provider, or corporate entity, you represent and warrant that you possess full legal authority to bind that entity to these provisions.

2. Institutional Eligibility

Access to Microsolvant is restricted exclusively to commercial entities, microfinance operators, SACCOs, money lenders, and authorized credit institutions. The platform is not intended for consumer or personal use. By subscribing, you represent that your organization holds all required regional operational licenses and regulatory registrations necessary to conduct financial or credit activities.

3. SaaS Scope & Service Levels

Microsolvant provides a cloud-hosted software application designed for internal loan processing and financial ledger management. Core functionalities include:

Client & Borrower Profile Management

Loan Application Processing & Lifecycle Tracking

Repayment Schedule Generation & Payment Logging

Collateral Valuation & Risk Scoring Automation

Portfolio Analytics & Multi-Branch Financial Reporting

Institutional Expense & Cash Flow Ledger Management

Role-Based User & Staff Permission Controls

Uptime Target & Maintenance: Microsolvant strives to maintain a 99.5% service availability target. Scheduled maintenance windows will be communicated via administrative email or system dashboards at least 24 hours in advance. Emergency hotfixes may be executed without prior notice.

4. Account Governance & Credentials

Subscribers maintain ultimate administrative control over their tenant organization workspace. You are solely responsible for provisioning staff accounts, defining role-based permissions, and terminating access for departed employees. Credential sharing across individual staff members is strictly prohibited.

5. Subscriber Obligations

In using the Microsolvant SaaS infrastructure, your institution commits to the following operational parameters:

Ensure statutory authorization to operate as a financial business, SACCO, or money lender under applicable laws.

Maintain complete confidentiality of administrative credentials and enforce Multi-Factor Authentication (MFA) across staff accounts.

Verify the accuracy, legality, and authenticity of all client records, loan contracts, and financial metrics entered into the system.

Promptly report any suspected security breach, credential compromise, or platform vulnerability to Microsolvant Security Operations.

6. Acceptable Use Policy

Subscribers shall not utilize the platform infrastructure for unauthorized, malicious, or non-conforming activities. Prohibited behavior includes:

Reverse engineer, decompile, or attempt to extract source code or core algorithms from the Microsolvant platform.

Perform unauthorized penetration testing, vulnerability scanning, or automated scraping without prior written authorization.

Inject malicious code, viruses, or logic bombs designed to disrupt or bypass multi-tenant isolation measures.

Utilize the service to process transactions associated with illicit financing, money laundering, or illegal lending practices.

7. Subscriptions, Pricing & Fees

Access is supplied on a recurring subscription basis (monthly or annually) according to selected tier limits (active loans, user seats, branch limits).

Billing & Payment Terms:

Recurring Auto-Renewal: Subscriptions automatically renew at the conclusion of the billing cycle unless canceled at least 7 days prior to renewal.
Non-Refundable Fees: Paid subscription fees are non-refundable except as required by statutory law or explicit SLA default provisions.
Tax Obligations: Fees are exclusive of value-added taxes (VAT), withholding taxes, or local business levies imposed by regional revenue authorities.
Late Payments: Unpaid accounts exceeding 14 calendar days past due are subject to automated system suspension.

8. Intellectual Property Rights

Microsolvant Technologies Ltd. retains all rights, title, and interest in and to the platform, software architectures, user interface design, APIs, documentation, and database schemas. Subscribers are granted a limited, non-exclusive, non-transferable, revocable license to access the platform during an active subscription term.

9. Data Ownership & Processing Standards

Subscriber Data Ownership Guarantee:

Your institution maintains complete, exclusive ownership of all borrower profiles, loan schedules, financial ledgers, and document uploads processed through your workspace. Microsolvant claims zero ownership over Subscriber Data and processes such data strictly to provide SaaS functions in accordance with our Data Processing terms.

10. Financial & Regulatory Disclaimers

Microsolvant provides management software only. We do not engage in banking, debt collection, underwriting, or credit provisioning. Subscribers are solely responsible for ensuring that interest rate calculations, default penalties, collateral recovery practices, and loan agreements comply with regional regulatory authorities (e.g., Central Bank directives or Tier 4 Microfinance regulations).

11. Limitation of Liability

To the maximum extent permitted by applicable law, neither Microsolvant Technologies Ltd. nor its directors, officers, or infrastructure partners shall be liable for indirect, incidental, special, consequential, or punitive damages—including loss of operational profits, loan defaults, unrecoverable bad debts, or data corruption.

CAP ON LIABILITY: MICROSOLVANT'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY SUBSCRIBER IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

12. Subscriber Indemnification

Subscriber agrees to defend, indemnify, and hold harmless Microsolvant Technologies Ltd. against any third-party claims, losses, or legal liabilities arising from Subscriber's breach of regional credit regulations, unlawful handling of borrower data, or non-compliance with these Terms.

13. Suspension & Account Termination

Either party may terminate an account agreement upon written notice if the other party materially breaches these Terms and fails to cure such breach within 30 days. Microsolvant reserves the right to immediately suspend accounts involved in suspected security compromises, fraud, or non-payment. Upon termination, Subscribers may request a structured CSV/JSON data export within 30 calendar days.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Uganda, without giving effect to conflict of laws principles.

Pre-Arbitration Dispute Resolution: Prior to initiating legal proceedings, the parties agree to engage in good-faith executive negotiation for a period of no less than 30 business days. Any unresolved dispute shall be submitted to binding arbitration in Kampala, Uganda under applicable national arbitration frameworks.

15. Modifications to Terms

Microsolvant reserves the right to modify these Terms to reflect service enhancements or statutory updates. Subscribers will receive notice of material changes via administrative email or platform notification at least 30 days prior to enforcement.

16. Corporate & Legal Contacts

For formal legal notices, contract modifications, or subscription inquiries, contact our corporate legal team:

Legal Affairs & Contracts

legal@microsolvant.com

Ref: SaaS Terms Office

Corporate Operations

support@microsolvant.com

Microsolvant Technologies Ltd.